On December 31, 2020, the UK has left the EU without a deal. This means that the shipments from shops located in EU will be subject to custom clearance, service fee and potentially UK VAT payment. The Royal Mail also warns of possible delays, particularly around the transition period.
Please note that we are not specialised in customs or UK taxation, so if you purchase from our store, we will not be able to assist you with these procedures. You are welcome to message us in the chat or at firstname.lastname@example.org before your purchase to find out our recent recommendations.
We are a business based in Denmark/EU and we ship products from our Danish warehouse. We will include invoice with our shipments along with our business information, as per the UK guidelines.
Please note that when we receive returned goods at our warehouse, we are charged customs and processing fees. Therefore we charge a fee of 30EUR for processing a returned order if this order is sent from outside EU. The customer shall also pay the shipping expenses, unless specified otherwise. We will withhold applicable fees from the refund of your payment.
Siccaro accept s payments done with VISA, VISA Electron, Mastercard, JCB and Paypal. Payment will be withdrawn before shipping. All amounts include applicable VAT.
Siccaro uses a secure payment server, which encrypts all your creditcard data using SSL (Secure Socket Layer) protocol. That means that no one will be able to read any of your information.
We ship orders every working day, within 3 working days of you placing your order or sooner.
We provide 2 year granted warranty according to common sales law.
Our warranty counts for defects in fabric and/or manufacturing.
Our warranty do NOT provide wear, misuse or improper washing.
Siccaro will cover return costs to a reasonable extent.
We provide 14 days returns for goods bought at our Webshop counted from the day you receive your order.
Cancellation has to be reported within 14 days of purchase and returning has to be done within 14 days of cancellation.
Please announce the cancellation in an e-mail for email@example.com
You have to make clear that you want to cancel your order.
By cancellation please return the item in original packaging.
You are only liable for any loss of product value which is caused by other handling of what is needed to determine if the item is suitable in size and colour.
If the product i tested in any other way than above mentioned, we will consider the product as being used and you will therefore only receive part of or none of the amount paid for the product.
Do you have any complains about a product bought at our Webshop please contact firstname.lastname@example.org
** Note that you should NEVER let your dog swim in a WetDog or WetDog Hunter and you must remove when your dog is near bodies of water where they are able to go in. Both of these scenarios pose a drowning risk to your dog.